Frequently Asked Questions
Everything you need to know about bringing global flavors to your doorstep.
How do you ensure the freshness of imported goods?
We work directly with certified international suppliers and utilize temperature-controlled logistics to ensure all perishable items arrive in peak condition.
What is your policy on shipping liquid or fragile glass items?
We use specialized, heavy-duty protective packaging and shock-absorbent materials for all oils, sauces, and bottled goods to prevent breakage during transit.
Do you ship to addresses outside of the country?
Currently, we ship within the continental United States. However, we are actively working on expanding our delivery network to include international destinations soon.
What should I do if my food item arrives damaged?
If your order is damaged or its quality is compromised, please contact our support team within 24 hours of delivery with a photo of the item for a full refund or replacement.
Are the ingredients and nutritional labels available in English?
Yes, all our imported products comply with local labeling regulations and include English translations for ingredients and nutritional facts on the packaging.
Do you offer wholesale pricing for restaurants or specialty grocers?
We do offer bulk discounts and wholesale accounts for business partners. Please reach out to our sales department via the 'Wholesale' link in our footer for more details.